SellerMate.AISign in

Overview - HC

Akash Singh
Akash Singh·Updated over 1 month ago

📘 Getting Started


1. Can SellerMate import historical data beyond 60 days when connecting my Ads account?

Short Answer: No.
SellerMate can only pull the last 60 days of performance data from Amazon at the time of account connection.
However, once your account is connected, all future data is stored and retained continuously.

2. How do I connect my Amazon Seller Central or Vendor Central account to SellerMate?

We recommend connecting your account using an Incognito / Private browser window.
This helps avoid cached session issues and ensures a smooth and secure login experience.

3. How do I remove an account from the Active list?

You don’t need to delete it.
Simply disable the account from the Active list, and it will automatically move to the Inactive list.

4. How can I cancel my subscription?

Go to Account Settings in SellerMate.
You’ll find the option there to cancel your subscription directly.

5. I can’t see any data under Search Query Performance (SQP). What should I do?

To access SQP data, you must connect your Amazon Seller Central account.
SQP reports are only available through Seller Central and won’t appear until the connection is complete.

6. After connecting my Amazon account, how long does data syncing take?

Data syncing is not instant.
Once connected, it may take up to 6–12 hours for all data to fully sync and become visible in the dashboard.

7. I’m unable to connect my Seller Central account. What could be the issue?

Please check that your Amazon user account has the required permissions for:

  • Advertising access
  • Reports & data access

Without these permissions, the connection may fail.

8. Can I manage multiple accounts in SellerMate?

Yes ✅
SellerMate supports multi-account management globally, allowing you to manage:

  • Multiple ad accounts
  • Multiple Seller Central or Vendor Central accounts
    —all from a single dashboard.

9. Is there a way to access historical performance data beyond Amazon’s 60-day limit?

Amazon only allows access to the last 60 days of historical data.
Once your account is connected to SellerMate, we:

  • Sync the available 60 days initially
  • Retain all performance data going forward as long as your account remains connected


⚙️ Features & Automation

1. What does Auto Execute do in an automation rule setup?

Auto Execute allows SellerMate to automatically apply rule actions—such as bid changes, keyword pausing, or budget updates—without requiring manual approval each time the rule runs.

2. Can I customize automation rule templates?

Yes.
You can edit and customize all automation rule templates to align with your campaign goals, KPIs, and performance targets.

3. I don’t see AI Recommendations for my account. Why?

AI Recommendations appear only when your account meets certain performance and activity thresholds.
If you don’t see them yet, it usually means there isn’t enough data or activity for the system to generate meaningful insights.

4. Do I need direct access to AMC to add AMC audiences to my campaigns?

No.
SellerMate integrates with AMC on your behalf, allowing you to use AMC audiences directly within your campaigns—no separate AMC login required.

5. What’s the difference between All Targets and Keyword Targets?

  • All Targets include keywords, ASIN targets, and category targets
  • Keyword Targets include only keyword-based targeting

This helps you apply actions or analysis more precisely.

6. Can I build campaigns using SellerMate?

Yes.
You can create Sponsored Product campaigns including:

  • Auto targeting
  • Keyword targeting
  • Product targeting

All through SellerMate’s Bulk Actions features.

7. I’ve found high-performing search terms in the SQP report—what’s the best way to use them?

You can quickly add top-performing search queries as keywords to your campaigns using the Bulk Actions feature available directly within the SQP section.

8. How do I automate bids and budgets?

You can automate bids and budgets using SellerMate Automation Rules.
Choose from a prebuilt template or create a custom rule to automatically adjust bids, budgets, and keyword status based on performance.

📊 Performance & Reporting

1. How quickly do optimization changes reflect in the Amazon Ad Console?

Changes made through SellerMate are typically reflected in the Amazon Ad Console within a few seconds.

2. How often is data refreshed on the Overview page?

The Overview page is refreshed frequently throughout the day to reflect the latest available performance data from Amazon.

3. Can I generate custom reports?

Yes.
You can create custom reports by selecting:

  • Metrics
  • Date ranges
  • Filters
    —based on your reporting and analysis needs.

4. Do you maintain audit logs?

Yes.
SellerMate maintains detailed audit logs and activity trails for:

  • Optimizations
  • Automation rules
  • Bulk actions

5. What’s the difference between Ad Sales and Ad Purchases?

  • Ad Sales: Revenue generated from ads
  • Ad Purchases: Number of units ordered through ads

6. When will I see heatmaps and hourly reports?

Heatmaps and hourly reports start populating after a full calendar week of account connection.

7. Can I share reports with my clients?

Yes.
You can share reports by giving clients access to the SmartBoard report, providing them with a clear, read-only view of performance.

8. Can I track performance across multiple accounts and set global KPIs?

Yes.
SellerMate allows you to track multiple accounts together and set global KPIs, giving you a unified view of performance across all accounts.

9. Can I check the history of changes made through SellerMate?

Yes.
You can export change history from Bulk Actions, which includes all updates made through SellerMate.


🛠️ Troubleshooting & Support

1. My data isn’t syncing—what should I do?

First, try reconnecting your account in an Incognito window to resolve session issues.
If the problem persists, contact SellerMate Support for assistance.

2. The SellerMate site isn’t working properly. What should I do?

Try the following steps:

  • Clear your browser cache
  • Open the site in an Incognito window
  • Check your internet connection

If the issue continues, reach out to SellerMate Support.

3. What onboarding support is available?

You’ll receive:

  • Personalized onboarding and training
  • PPC strategy guidance
  • Access to Slack or WhatsApp support groups for faster communication and updates

4. What happens if I stop using SellerMate? Will my data be removed?

Yes.
If you disconnect your account or stop using SellerMate, your stored data will be securely deleted after the retention period, in line with data privacy and compliance policies.

5. What should I do if my Amazon account fails to connect?

Try reconnecting using an Incognito window to avoid cached login issues.
If it still doesn’t connect:

  • Ensure your Amazon permissions are active
  • Contact SellerMate Support for help